Tickets
You use tickets to bundle communication and follow-up around a topic into a single overview.
A ticket can automatically be created from a conversation, for example an email. You can also manually create a ticket.
A ticket functions as a file in which various conversations and associated information are brought together. This way, you keep all communication and follow-up around one topic together.
Within a ticket, you collaborate with your team on the handling. A ticket can have the status new, waiting for contact, waiting on us, or closed. This status changes automatically based on the progress. Only the closing of a ticket is indicated manually.
A ticket can be shared with the reporter. If you share a ticket, that person can view the ticket and follow the progress.
A ticket functions as a file in which various conversations and associated information are brought together. This way, you keep all communication and follow-up around one topic together.
Within a ticket, you collaborate with your team on the handling. A ticket can have the status new, waiting for contact, waiting on us, or closed. This status changes automatically based on the progress. Only the closing of a ticket is indicated manually.
A ticket can be shared with the reporter. If you share a ticket, that person can view the ticket and follow the progress.