Communication
The communication feature currently offers email and direct message functionality and will soon be expanded with chat and telephony. All communication is stored and linked to the relevant individual as so-called conversations.
What is it?
With the communication feature, as the name suggests, you can communicate with your contacts. We refer to a conversation as a "conversation".
Within the module, the email channel is currently available, and direct messages from the OWNER platform. With email, you can link your own email address to OWNER and send and receive emails from here. You can also send emails to groups, such as all tenants from a particular place or all tenants within a certain project. We are in the process of developing additional channels such as chat and telephony. This means that soon, all your communication with your contacts will be centralized and clear within one function.
Each conversation, whether via email or phone, is stored. These conversations are then linked to the relevant individual. This allows you to always find all the conversations you've had with this person. This also applies to conversations that one of your team members had with this person.
Why do I need it?
We notice that many property managers communicate intensively with their contacts. While the conversations themselves go smoothly, systematically recording and subsequently retrieving these conversations is often not well managed. That's why we offer the communication function within OWNER. With this feature, all conversations are neatly arranged by date and type. Moreover, they are directly linked to the relevant person or people with whom the conversation was held.
How does it work?
You have the option to start a new conversation, either directly through the "Person" or via the "Communication" page. For now, you can only start an email conversation, but in the future, it will also be possible to initiate a phone call, which you can record if desired. External parties can also initiate a conversation; it then appears as a new conversation. If you have notifications enabled, you receive a notification when a new conversation arrives. One of the team members can then handle it, ensuring everyone knows who is responsible for which conversation.