---
title: What happens when someone responds to my placement?
description: A response to your placement? It comes into your OWNER inbox as a ticket, linked to the unit. You then create the rental contract yourself.
---
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October 20, 2026
# What happens when someone responds to my placement?
## A response becomes a ticket in your inbox; you then create the rental contract yourself.
When someone responds to your long-term placement, that response comes into OWNER as a ticket. Here's how it works and how to go from response to rental contract.
**In this article**
1. [How a response works](https://knowledge.owner.app/en/responses-to-placement#zo-werkt-een-reactie)
2. [From response to rental contract](https://knowledge.owner.app/en/responses-to-placement#naar-huurcontract)
3. [Frequently asked questions](https://knowledge.owner.app/en/responses-to-placement#veelgestelde-vragen)
## How a response works
1. An interested person fills in the contact form on your placement.
2. The response is sent as an email to your central inbox in OWNER.
3. OWNER automatically turns it into a **ticket**, linked to the unit the person responded to.
In the ticket, you reply to the response and keep the whole conversation together. The status switches automatically between ‘Waiting for contact’ and ‘Waiting for us’; you close it yourself. See [Tickets](https://knowledge.owner.app/en/tickets?hsLang=en).
**Tip:** connect your own Gmail or Outlook address as an inbox, so everything comes in in one place. See [Connecting your inbox](https://knowledge.owner.app/en/connect-inbox?hsLang=en).
## From response to rental contract
OWNER does **not** create a rental contract automatically. Once you've reached an agreement with an interested person, you record the rental yourself:
### Step 1 – Create the rental contract
1. Create a rental contract for the unit in my.owner.app.
2. Add the tenant. You can create a new company or person directly from the rental contract.
### Step 2 – Create the lease agreement if needed
1. Do you want a paper or digital lease agreement? Generate it from the rental contract with your own template, for example based on the ROZ model (a standard Dutch lease template).
2. You set up the template once. See [Templates](https://knowledge.owner.app/en/templates?hsLang=en).
### Step 3 – Give the tenant access
1. Add a person to the rental contract and share it, so the tenant sees it in their account. See [How do I share a rental contract with a tenant?](https://knowledge.owner.app/en/share-rental-contract-with-tenant?hsLang=en).
## Frequently asked questions
#### How does it work for a short-term placement?
With short-term placements, guests don't respond; they book directly. See [How do bookings work?](https://knowledge.owner.app/en/bookings?hsLang=en).
## Still need help?
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