---
title: What happens to a payment when I credit a sales invoice?
description: "Credited a sales invoice with OWNER Pay? Paid: the money goes to the balance. Unpaid: the sales invoice is canceled out."
---
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October 20, 2026
# What happens to a payment when I credit a sales invoice?
## If you credit a paid sales invoice, the money remains as a balance for the debtor.
If you create a credit invoice for a sales invoice, what happens to the money depends on the payment status.
**OWNER Pay is being replaced by [OWNER Wallet](https://knowledge.owner.app/en/what-is-owner-wallet?hsLang=en)** (expected end of 2026). You keep the same account; your account just needs to be verified again.
**In this article**
1. [Paid or not paid yet?](https://knowledge.owner.app/en/payment-after-credit-invoice#betaald-of-niet)
2. [How the balance is settled](https://knowledge.owner.app/en/payment-after-credit-invoice#saldo-verrekenen)
3. [Frequently asked questions](https://knowledge.owner.app/en/payment-after-credit-invoice#veelgestelde-vragen)
## Paid or not paid yet?
| The sales invoice is… | What happens after crediting? |
| --- | --- |
| **Already paid** | The amount received remains as a balance for the debtor. This balance is separate from what's in the OWNER Pay account. |
| **Not paid yet** | The sales invoice is canceled out. Nothing needs to be paid and no balance arises. |
Read how to credit in [How do I create a credit invoice?](https://knowledge.owner.app/en/create-credit-invoice?hsLang=en).
## How the balance is settled
The balance is automatically settled against the next new sales invoice for the same debtor, until the balance is used up or the new sales invoice is fully paid.
### Step 1 – Apply the balance to an outstanding sales invoice yourself
Were sales invoices already outstanding when the balance arose? Then the balance isn't applied to them automatically. Do it yourself:
1. Open the outstanding sales invoice.
2. Click **Actions**.
3. Choose **Apply wallet balance**.
The balance is settled against that sales invoice immediately.
## Frequently asked questions
#### Can I refund the money instead of settling it?
Yes, via support. Read [How does a refund work?](https://knowledge.owner.app/en/refunds?hsLang=en). With OWNER Wallet, you'll soon be able to refund the money yourself after a credit invoice or have it refunded automatically.
#### What about a canceled booking?
A canceled booking isn't refunded automatically. Credit the sales invoice: if it had already been paid, the money goes to the guest's balance; if it hadn't been paid yet, it's canceled out.
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