---
title: Orders
description: With orders in OWNER, you send a work order to a service provider and track acceptance, execution and sign-off.
---
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October 20, 2026
# Orders
## Send a work order to a service provider and follow the progress until the work is signed off.
With orders, you instruct a service provider (contractor) to carry out work on your property, such as a repair or maintenance. You send a work order and follow the progress in OWNER until the work is signed off.
**In this article**
1. [How does an order work?](https://knowledge.owner.app/en/orders#hoe-werkt-het)
2. [Creating an order](https://knowledge.owner.app/en/orders#opdracht-aanmaken)
3. [Review afterward](https://knowledge.owner.app/en/orders#review)
4. [Good to know](https://knowledge.owner.app/en/orders#goed-om-te-weten)
## How does an order work?
A work order is sent to the service provider by email. They don't need an OWNER account. Each work order has its own public page with a unique link that can't be guessed. The service provider opens that page via the button in the email or via the QR code on the work order.
On the work order, you record what needs to be done, who carries out the order, who the client is and, if applicable, who reported the issue. You also enter two dates:
- **Response date**: the latest date by which the service provider must let you know whether they accept the order.
- **Execution date**: the latest date by which the work must be finished.
| What does the service provider do? | What do you see in OWNER? |
| --- | --- |
| Accepts or rejects the order | The work order automatically moves to **Accepted** or **Rejected**. |
| Signs off the order when the work is done | The work order moves to **Done**. You then receive a review request (see below). |
You see all your work orders under **Maintenance \> Orders** in a kanban view. The work orders automatically move to the right column based on the service provider's response.
Under Maintenance \> Orders, you see all your work orders by status.
## Creating an order
### Step 1 – Go to Orders
1. In the menu, go to **Maintenance \> Orders**.
2. Click **New**.
### Step 2 – Fill in the order
1. Describe what needs to be done.
2. Choose the service provider who will carry out the order. Not listed yet? Add the company, preferably with its domain name (see [Companies](https://knowledge.owner.app/en/companies?hsLang=en)).
3. Enter the response date and the execution date.
4. Link the order to the unit (or item) the work relates to.
### Step 3 – Add attachments if needed and send
Do you want to include photos or documents, such as a photo of the leak? Read [Can I add attachments to a work order?](https://knowledge.owner.app/en/work-order-attachments?hsLang=en). Then send the work order.
**Tip:** Did an issue come in as a ticket? Then create a work order directly from the ticket. Read [Handling service requests](https://knowledge.owner.app/en/handling-service-requests?hsLang=en).
## Review afterward
After a work order is signed off, the person responsible receives an email from the OWNER Community ([community.owner.app](https://community.owner.app)) asking what you thought of the order. This helps other owners and property managers find a good service provider.
- If you don't respond, the order counts as a 5-star review. If you don't want to give a review or want to give a lower score, indicate this in the email.
- Very satisfied? Then give an endorsement: a blue heart as a recommendation.
## Good to know
- The work order is sent in the language set for the service provider. Read [In which language does someone receive a sales invoice, indexation letter, work order or inspection?](https://knowledge.owner.app/en/document-language?hsLang=en).
- You can have automatic reminders sent if the service provider doesn't respond on time. Read [How do I set a reminder for a work order?](https://knowledge.owner.app/en/work-order-reminder?hsLang=en).
- You can create a PDF of a work order.
- Service providers can't upload photos on the public page yet.
## Still need help?
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