---
title: How do I connect my inbox to OWNER?
description: Connect your Gmail or Outlook or use an address at @in.owner.app. Incoming emails become tickets, and you choose the sender name yourself.
---

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October 20, 2026

# How do I connect my inbox to OWNER?

## Connect Gmail, Outlook or an OWNER address, so emails come in as tickets.

Connect your inbox to OWNER, and all your email with tenants, service providers and other contacts comes in in one place. OWNER turns every incoming email into a ticket, so your team doesn't miss anything.

**In this article**

1. [Which inbox can you connect?](https://knowledge.owner.app/en/connect-inbox#mogelijkheden)
2. [How to connect your inbox](https://knowledge.owner.app/en/connect-inbox#koppelen)
3. [What happens next?](https://knowledge.owner.app/en/connect-inbox#daarna)

## Which inbox can you connect?

| Option | What does it mean? |
| --- | --- |
| Your own Gmail | Your own email address becomes the inbox address. Mail you receive comes into OWNER, and you send from your own address. |
| Your own Outlook (Office 365) | Works the same as Gmail, but with your Outlook address. |
| OWNER address | An address that always ends in **@in.owner.app**. Useful if you don't want to connect your own mailbox. |

## How to connect your inbox

### Step 1 – Open the communication settings

Go to **Settings \> Environment settings \> Communication**.

![Communication settings in OWNER for connecting an inbox](https://knowledge.owner.app/hs-fs/hubfs/Kennisbank/inbox-communicatie_en.png?width=800&name=inbox-communicatie_en.png)

You connect your inbox under Settings \> Environment settings \> Communication.

### Step 2 – Choose your inbox

Do you want to connect your own mailbox? Under **Connected Email Accounts**, click **Connect Gmail** or **Connect Office 365**, log in with that account and give OWNER access. Do you want an OWNER address at @in.owner.app? Then click **New** to add a channel.

### Step 3 – Set the sender name

Choose which name your contacts see as the sender, for example your company name. Save the settings.

## What happens next?

- You open your inbox via the inbox icon at the top.
- Every incoming email becomes a ticket. Read how to handle tickets in [Tickets](https://knowledge.owner.app/en/tickets?hsLang=en).
- All emails are saved and linked to the contact person, so you and your team can find all previous conversations.
- When someone responds to one of your placements, that response also comes into the inbox.

![The inbox in OWNER](https://knowledge.owner.app/hs-fs/hubfs/Kennisbank/inbox-overzicht_en.png?width=800&name=inbox-overzicht_en.png)

You open your central inbox via the inbox icon at the top.

At the moment, the inbox works with email.

## Still need help?

Contact support:

- **Chat:** via the [help center](https://owner.app/help?hsLang=en) (chat button in the bottom right)
- **Email:** [support@owner.app](mailto:support@owner.app)
- **Call or WhatsApp:** [+31 591 799 602](tel:+31591799602)

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