---
title: How do I activate OWNER Pay?
description: "Activating OWNER Pay: how to complete the verification with Stripe for each owner, plus answers to frequently asked questions."
---

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October 20, 2026

# How do I activate OWNER Pay?

## How to complete the verification with Stripe for each owner, so you can send sales invoices and receive payments.

To receive payments via OWNER Pay, each owner must be verified by Stripe, OWNER's payment partner. Here's how to complete that verification.

**OWNER Pay is being replaced by [OWNER Wallet](https://knowledge.owner.app/en/what-is-owner-wallet?hsLang=en)** (expected end of 2026). You keep the same account; your account just needs to be verified again. With OWNER Wallet, verification takes place in OWNER itself.

**In this article**

1. [Before you start](https://knowledge.owner.app/en/activate-owner-pay#voordat-je-begint)
2. [Completing the verification](https://knowledge.owner.app/en/activate-owner-pay#verificatie-doorlopen)
3. [Frequently asked questions](https://knowledge.owner.app/en/activate-owner-pay#veelgestelde-vragen) 
     - [Questions about the verification](https://knowledge.owner.app/en/activate-owner-pay#faq-verificatie)
     - [Error messages](https://knowledge.owner.app/en/activate-owner-pay#faq-foutmeldingen)

## Before you start

- You verify per owner (for example a private limited company or a private individual). If you manage multiple owners, you complete the verification for each owner separately.
- The verification (also called KYC) is required by law for payment service providers. Stripe checks who the owner is and who ultimately has an interest in it.
- You don't have to do the verification right away. You can set up OWNER for free first. As long as the verification isn't complete, you'll see on the sales invoice that you can't send it yet.
- Activating your environment (the subscription) is a separate step. Read [Subscription and credits](https://knowledge.owner.app/en/subscription-and-credits?hsLang=en).

Keep these details at hand: the owner's company details, the details and an ID document of the representative, the ultimate beneficial owners (UBOs) and the account number you want payouts to go to.

## Completing the verification

### Step 1 – Open the owner

1. Go to **Settings \> Environment settings \> Owners**.
2. Open the owner for which you want to activate OWNER Pay.

### Step 2 – Start the verification

1. Start the verification for OWNER Pay at the owner.
2. You're redirected to Stripe's secure environment.

### Step 3 – Answer Stripe's questions

1. Answer all of Stripe's questions. There are quite a few, so take your time.
2. Upload the documents Stripe asks for.
3. Finish. You then return to OWNER.

### Step 4 – Check the status

1. Go back to the owner and check whether the verification is complete.
2. Is Stripe asking for additional details? Provide them as soon as possible, otherwise sending stays blocked.

**Tip:** adding a new owner later? Complete the verification right away, so you can send sales invoices immediately.

## Frequently asked questions

### Questions about the verification

#### Why does Stripe ask for so many details?

Stripe is required by law to check who receives money and who ultimately has an interest in it. That's why Stripe asks for company details, the representative and the UBOs. With OWNER Wallet, the verification will soon take place in OWNER itself, with fewer steps.

#### Can I continue without verification?

Yes. You can enter units, rental contracts and sales items as usual. Only sending sales invoices waits until the verification is complete.

#### The owner has no natural person as UBO. What now?

This happens, for example, when the shares are held by a public body. The verification can't be completed the usual way in that case. Contact support; we'll look into it together with Stripe.

#### My payment settings have been reset. Do I need to verify again?

Yes. After a reset of the payment settings, you need to complete all verifications with Stripe again.

#### I already use OWNER Pay. Do I need to start over with OWNER Wallet?

No. You keep the same account; your account just needs to be verified again. Read [What is OWNER Wallet?](https://knowledge.owner.app/en/what-is-owner-wallet?hsLang=en).

[↑ Back to the questions](https://knowledge.owner.app/en/activate-owner-pay#veelgestelde-vragen)

### Error messages

| What do you see? | Cause and solution |
| --- | --- |
| You can't send a sales invoice | The owner's verification isn't complete yet. Complete the steps above. |
| You can't save a rental contract | The owner's payment settings aren't complete. Open the owner, go through all the OWNER Pay settings and complete the verification. Then save the rental contract again. |
| Stripe asks for details again | Stripe needs additional information. Open the owner, start the verification again and fill in the missing details. |

[↑ Back to the questions](https://knowledge.owner.app/en/activate-owner-pay#veelgestelde-vragen)

## Still need help?

Contact support:

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- **Email:** [support@owner.app](mailto:support@owner.app)
- **Call or WhatsApp:** [+31 591 799 602](tel:+31591799602)

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